Refund and Returns Policy
We want you to be happy with your TwentyNine North order. If something isn’t right, contact us within 30 days of delivery.
Returns
Apparel and other eligible merchandise may be returned within 30 days of delivery if it is:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or other signs of wear
Proof of purchase or your order number may be required.
Stickers, gift cards, personalized items, and items marked Final Sale are not returnable, unless they arrive damaged or we sent the wrong item.
Exchanges
Need a different size? Contact us within 30 days of delivery.
Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer a refund instead.
Customers are responsible for return shipping on standard size exchanges.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue.
If the mistake is ours, TwentyNine North will cover the cost of making it right.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or card provider may take several business days to post the refund after it has been processed.
Original shipping charges are non-refundable, except when the return is the result of an error by TwentyNine North.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method for returned merchandise. TwentyNine North cannot be responsible for return packages lost in transit.
Do not send a return without contacting us first. We’ll provide return instructions and the appropriate return address.
Need Help?
For returns, exchanges, or order questions, contact: